Frequently Asked Questions

Free Trial

Site Access & Content

How do I access my website to make changes, update listings, etc?
We provide you with a log-in to AgentCenter.com. Once you log-in to AgentCenter, you will have access to edit your site, update listings, check e-mail and much more.

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Can I edit my website?
We offer an easy-to-use online page editor that enables you to edit your site. You may change the text on most pages. In addition, you may change graphics and links. We also provide you with a custom page builder that allows you to create custom pages.

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How many pages do I get with my site?
Your website consists of a large number of pages. In addition, you can create as many pages as you would like. This means that your site can have hundreds of pages.

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Can I customize my website?
Yes. You can customize your website. We will add your logo and picture free of charge. We provide you with an image library of buttons, headers and graphic images. To change the style of your website all you have to do is select the new options and publish your website. It's easy and takes just a few minutes.

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Can I add a Flash intro to my website?
Yes. You can add a Flash intro to your website free of charge.

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Can I add a text link to my home page?
Yes. You can add a text link on your home page using the page editor in AgentCenter.

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Can I change the text on my buttons?
Yes. You can change the text on your buttons at any time.

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Can I change the order of my buttons?
Yes. You can change the order of your buttons.

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Can I remove a button?
Yes. You can remove buttons.

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Can I add a button?
Yes. You can add a button.

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Can I change the fonts on my website?
Yes. You can change the fonts using the page editor.

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Site Traffic

Will my website be found by search engines?
In AgentCenter you can access the Title, Keywords and Description tags, and Head and Body of all your editable content pages. You can also add new content pages. Editing and adding content is important in order to appear in search engine results.

Myers offers live training, tutorials and individual assistance to help you edit pages, add new content and be seen at search engines.

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How will people know to go to my website?
Once your site is up and running you will need to advertise your site. We offer free, live training and marketing tutorials to help you market your website. We also recommend putting your web address on your business cards, flyers and all other marketing collateral.

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How much traffic will I get at my site?
The amount of traffic you get is a function of how well you market and optimize your website. We offer free, live training and marketing tutorials to help you do both.

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Do you submit my site to search engines?
We submit your URL to top, free search engines. Submitting your site can get your website URL (web address) to appear in search results. It costs money to list your URL in the directory of many search engines (e.g., Yahoo! and AOL).

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Can my listing be at the top of search engine results?
There is a difference between natural (unpaid, organic or algorithmic) and sponsored (e.g., pay-per-click) search results. Sponsored search results are paid advertising. Natural results are unpaid and make up the bulk of search engine output.

You can pay to be seen at the top of search results. Search engine optimization is usually required for a URL to appear at the top of natural search results.

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If I can't get any traffic to my site, is it worth having a website?
Yes. Your website is a tool which can benefit your customers and you. Your website can provide answers and convenience when you aren't available. Your site can present listings, helpful, consumer-oriented content and much more. Even if there were no search engines your website would be extremely valuable.

Overture.com (Yahoo!), Google.com and MSN sell sponsored listings.

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Site Hosting & Reliability Questions

Can I buy your website and host it with my current ISP?
Your Myers' site includes Myers' proprietary products. These products can only run on Myers' servers. In addition, we are constantly improving our products. As a result you cannot host your Myers' site with another provider.

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How reliable are your websites?
Our websites are very reliable. We guarantee 99% uptime. We continuously monitor our websites and automatically alert our staff should any site go down for any reason.

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What happens if the website does not work?
If your website is down or does not work, we will issue you a pro-rated refund for the duration of the time it did not function.

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Domain/E-Mail Questions

Do I get my own domain name? Do I get a custom e-mail address?
Yes. You can register a new domain name or transfer an existing one. If you register a new domain name, there is a domain registration fee. You also get a custom e-mail address (e.g., yourname@yourdomain.com).

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Why do I have to pay extra for a domain name?
You do not have to pay extra for a domain name if you already have it registered. However, if we are registering a domain for you, there is a domain registration fee that is independent of the website hosting fee. Domain registration is required to ensure legal ownership and usage of the domain name.

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Who owns my domain name?
You own your domain name as long as you continue to pay your domain registration fees. Should you not pay your domain registration fees, your domain will lapse and someone else may register the domain name.

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How do I register a domain name?
Simply ask your Myers' representative to register a domain for you.

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Is there any benefit to using more than one domain name? What costs are involved?
Using multiple domain names can provide benefits. Some companies use multiple domains to market their services to different market segments or geographical areas. Additional charges apply to add additional domains.

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I already own a domain name. Can I use it?
Yes, you may transfer your domain to Myers at no charge. You will continue to pay domain registration fees to your domain registrar.

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How many e-mail accounts do I get with the website?
You get 100 MB of e-mail storage space to support unlimited e-mail accounts. Additional e-mail space can be purchased. (You can create unlimited e-mail accounts with a minimum size of 1MB up to your total storage space.)

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Can I use POP to retrieve e-mail with Outlook, Outlook Express or Eudora?
Yes. This option is provided free of charge.

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Can I access e-mail through a web interface?
Yes, we provide this at no additional charge.

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Can I forward my e-mail to my AOL, Hotmail, MSN or Gmail accounts?
Yes. You can forward your e-mail to any account you wish.

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Listing Questions

How many listings can I add to my website?
You can add as many listings as you want.

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How many pictures can I have on a listing?
You can have as many pictures as you would like on a listing.

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Can I add virtual tours?
Yes. You can easily ad links to virtual tours.

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Can I e-mail a listing flyer to other agents or clients?
Yes, you can e-mail a listing flyer from AgentCenter.

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Questions about Myers

Why should I choose Myers?
You want your web company to be there when you need them. That's why your best choice is Myers.® Myers is a part of eMagic, LLC, an MGIC company. MGIC (www.mgic.com), the principal subsidiary of MGIC Investment Corporation, is founder and leader of the private mortgage insurance industry since 1957.

Myers offers you expertise and experience. We're constantly improving our products so you can offer cutting-edge real estate website technology.

The flexibility of your Myers website lets you react quickly to changing markets. You can add content and edit your website any time.

Myers has been building websites since 1995. Your Myers website is the result of millions of dollars of research and innovation. Our proprietary technology enables us to build your website in minutes. That means savings for you.

You will receive personal, hands-on assistance from Myers. Upon purchasing a website, you are assigned a personal account manager who ensures the smooth launch of your website. Myers also provides you with online training that helps you maximize the use of your website.

You get an extremely reliable website — a website that is always ready for business. To prevent downtime, Myers uses an inside and outside monitoring service that informs us should our websites go down for any reason. If you have an emergency and call us after regular working hours, your call is forwarded to our emergency support staff.

Purchase a Myers website today and tap into the power of the Internet, broaden your reach and close more business!

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How long has Myers been in business?
Myers has been in business since March 1995. We are one of the country's leading providers of websites for real estate and mortgage professionals.

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How reliable is your service?
Over the past 15 years, our servers have performed with over 99% uptime. Myers maintains automated monitoring systems for constant surveillance of its network and computer systems to maximize the uptime and performance of our clients' websites.

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Do you offer customer support?
Yes, we have a dedicated toll-free hotline for questions and technical support issues with your website. Support representatives are on site to answer and return phone calls and e-mail questions from 7:00 AM to 7:00 PM CT, Monday through Friday.

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Free Trial Questions

Are there any obligations if I do a 15-day free trial?
There are absolutely no obligations if you do a 15-day free trial.

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What happens after I complete the registration form for the 15-day trial?
After you complete the registration we will build your website and provide you with an AgentCenter account. We will also e-mail you instructions on how to access AgentCenter and customize your website.

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What happens after the 15-day free trial is over?
We disable your website after the free trial period is over. You may activate the site by purchasing it.

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Can I purchase the site at any time during my 15-day free trial?
Yes.

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What do I need to do if I wish to purchase the site after my 15-day free trial?
You may purchase the website online through AgentCenter or you may call us to help you with the purchase.

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Site Purchasing Questions

Do I have to sign a long-term contract?
You may signup on a monthly or annual hosting plan. On the monthly hosting plan you can cancel at any time with a 30-day notice. On the annual plan you are required to sign a one-year contract.

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How do I pay for my website?
You can pay online using a credit card or you may mail a check. We accept Visa, MasterCard, American Express and Discover. If you sign up for the monthly hosting plan you must use a credit card.

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Do you offer any discounts if I buy more than one website?

We offer a $50 discount on the setup fee of additional websites.

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Do you pay referral fees if I refer a client?
We pay a $50 referral fee for every client that you refer.

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